Onboarding Process Design
Onboarding process design combines journey architecture, experience architecture, and knowledge architecture to optimize front-end interfaces and back-end operational processes related to the initial entry points for integrating new customers, counterparties, partners, vendors, and staff into enterprise systems and processes.
Designing frictionless and engaging onboarding processes ensures positive initial experiences, which sets the tone and creates positive momentum for subsequent interactions throughout the lifecycle of a stakeholder relationship.
Well-designed onboarding processes instill trust, build loyalty, and foster cooperation and collaboration, accelerating the time to mutual value for both the organization and the stakeholder being onboarded by making processes clear, intuitive, and engaging.