Business Process and Workflow Automation begins with a deep understanding of your organization’s structures, flows, and the steps required to create customer value. Before automation can happen, processes must be understood, and then optimized.
Global optimization focuses on processes that span multiple business units or functions, reducing friction at handoffs and amplifying value as it flows through the system. In contrast, local optimization addresses specific tasks within teams or departments, improving efficiency on a more granular level.
True process improvement is iterative and continuous—not a one-time effort. Real progress happens when business processes and system changes evolve together, ensuring both operational excellence and innovation.
When considering automation, the key question isn’t “What technology do we need?” but “Is this a business problem or a technology problem?” More often than not, it’s the former. Adding automation without solving the underlying inefficiencies can magnify issues instead of fixing them.
As an Enterprise Architect with over 20 years of experience in business process and workflow design, I’ve been inspired by pioneers like Michael Hammer, Eliyahu Goldratt, and Tom Davenport. My deep business knowledge, combined with systems architecture expertise, reveals the bigger picture, helping you overcome the typical barriers to effective process design and implementation.
Together, we can create the clarity and structure needed to drive operational improvements and sustainable growth.
Crawl: Tactical Problem Solving and Sense Making
Applicable Engagement Models
On-Demand: One-Time Half-Hour Engagement
On-Demand: One-Time Full-Hour Engagement
On-Demand: One-Time Half-Day Engagement
On-Demand: One-Time Full-Day Engagement
Relevant Fractional Capacities
Application Architect
Data Architect
Integration Architect
Process Architect
Additional Tactical Outcomes
Architecture Modernization
Delivery Process Optimization
Enterprise AI Preparedness
Enterprise Solution Design
Investment and M&A Due Diligence
Leadership Enablement
Project Rescues and Reboots
