What is Customer Satisfaction?
Key Concepts of Customer Satisfaction
Additional Topics in Customer Value Creation
Customer Expectations
Customer Expectations
Customer RetentionCustomer Retention
Lifetime Value (LTV)Lifetime Value (LTV)
Perceived ValuePerceived Value
Additional Topics in Mike Topalovich’s Ontology
Architect Thinking
Architect Thinking
Human Thinking
Human Thinking
Market Thinking
Market Thinking
Strategic Thinking
Strategic Thinking
Systems Thinking
Systems Thinking
Technology Thinking
Technology Thinking