My strategic approach to creating customer and employee value is laser-focused on solving real and immediate problems, mitigating potentially costly future risks, and pursuing opportunities in a disciplined manner, to fulfill individual and organizational potential, achieve responsible and sustainable long-term growth, and win together as a team.
End at the Beginning, or Begin with the End in Mind?
I apply both a holistic and modular approach to enabling and driving value creation. This dual perspective allows us to start from any point and work our way towards an understanding of the people, processes, and technologies that make up the systems that run our worlds.
We can begin with a specific challenge and work our way towards a solution, or we can work backwards from a desired future state to solve problems, avoid risks, and capitalize on opportunities. There is no predefined or linear path; we choose our own adventure together.
Not every challenge or solution is - or needs to be - technological in nature. Sometimes what we need is to make sense of what is happening in our world and within our systems, how these systems behave and interact with each other, and where we can find leverage points within these systems to enable positive change.
Method in the Madness, or Madness in the Methods?
I do not subscribe to any specific strategies or processes, but my systemic and systematic approach to creating organizational and individual value draws from a number of well-known frameworks and prescriptive methodologies to apply the right solutions to the right problems.
You will find core principles from Design Thinking, Jobs To Be Done (JTBD), Theory of Constraints (ToC), Domain-Driven Design (DDD), Kaizen, and many others in my delivery methodology repertoire, but I do not adhere to any single framework - not even my own - when designing new systems or guiding clients towards innovation and responsible growth.
Instead, I focus on applying the right tools and thinking to framing and understanding the problem space, aligning to personal and organizational strategies and goals, designing systems that put the human experience first, and creating the conditions for enabling new levels of value creation for all vested stakeholders.
Confidently Move Forward with a Trusted Advisor
Not everyone has the same need and budget, and I have designed a number of options to optimize our time together and ensure you get exponential value from our engagement and potential ongoing relationship.
One-time, no-commitment engagement options include pay-as-you-go half-hour and full-hour coaching, and half-day or full-day focused micro-consulting.
Ongoing engagement options include half-hour or full-hour weekly “Concierge” subscriptions, and half-day or full-day weekly “Fractional” retainers for the deepest possible level of interaction and insight.
Solutions for Strategic, Tactical, or Transformative Outcomes
Some people and organizations are wired to be outcome-driven, and begin with the end in mind. If you prefer to work backward from a goal or vision to discover the paths forward, we can start with a number of Solution Spaces to play in and focus on.
I have defined a set of Solution Spaces to represent the highest potential value applications of my knowledge and experience to your existing team and organizational capabilities, to collaboratively address the unique opportunities, risks, and challenges you are responsible for solving.
These solutions range from tactical interventions to strategic transformations, offering a structured way to grow business and technical capabilities, and align individual and team goals with organizational strategies and objectives.