Workflow Design
Workflow design at is essence involves the detailed and disciplined planning of the inputs, sequencing of activities and decisions, data flows, and outputs required to complete tasks in support the execution of strategic business process.
Designing workflows is a socio-technical discipline in that not only are there specific human and systemic functions and responsibilities to be defined individually, but the interactions between humans and technology must also be addressed with usable and intuitive interfaces.
Enterprise workflow design ensures tasks and transactions are organized and executed in the most effective and efficient manner, ensuring low friction and smooth transitions not only between teams or stages of a process, but between humans and machines, and automated and manual activites.