What is friction?
Friction in a business context refers to any element or force that disrupts the smooth flow of operations, information, or transactions. It can manifest in cumbersome processes, poor user interfaces, or misaligned incentives that slow down progress and performance.
What does friction look like in an enterprise?
In an enterprise, friction might be seen in the slow adoption of new technologies, resistance to change from staff, or inefficient workflows that impede the quick completion of tasks. It is the hindrance that affects both the internal workings of a company and its customer interactions.
Why is solving the friction problem important?
Accelerated Performance
Reducing friction accelerates operations and enables the business to respond quickly to market demands.
Enhanced Customer Experience
Minimizing points of friction improves customer interactions and satisfaction, leading to higher retention and loyalty.
Increased Productivity
Elimination of frictional forces allows for streamlined workflows and better resource utilization, boosting overall productivity.
What Fractional Capacities Apply?
Application Architect
Think beyond how applications are built to how they support business strategy.
Data Architect
Make data useful by aligning models to value streams and information flow.
Integration Architect
Design and structure integrations across business domains, layers and interfaces.
Process Architect
Map, model, and optimize core flows that drive execution and value creation.
How Should We Engage?
On-Demand: Half-Hour
Quick consultations addressing specific issues and providing immediate feedback.
On-Demand: Full-Hour
Deeper sense-making, tactical problem solving, and executive briefings.
On-Demand: Half-Day
Focused attention for complicated problem solving and long-term strategic planning.
On-Demand: Full-Day
Deep focus for systems and process analysis, modeling, and design support.
What Are Other Business Problems To Consider?
Friction
Where are your process handoffs and customer interactions creating resistance?
Friction
Inefficiency
Are wasteful systems getting in the way of the value they were supposed to deliver?
